These Terms & Conditions ("Terms") govern your use of the Qura mobile app, Qura web app, and related services (together, "the Service"), operated by MyQRMart ("we", "us", "our"). By creating an account or using Qura, you agree to these Terms. If you do not agree, do not use the Service.
- Acceptance of terms
- Description of service
- Eligibility & accounts
- User responsibilities & conduct
- Fees, pricing & payments
- Cancellations & refunds
- Notifications & marketing consent
- Health & medical disclaimer
- Intellectual property
- Third-party services
- Limitation of liability
- Termination & account deletion
- Governing law & disputes
- Company & GST details
- Changes to these Terms
- Contact us
1. Acceptance of terms
By registering for or using Qura as a patient, doctor, hospital staff member, or hospital administrator, you confirm you can form a binding contract under Indian law and agree to these Terms and our Privacy Policy.
2. Description of service
Qura is a queue-management and hospital-operations technology platform. It lets patients join and track a hospital queue, doctors manage their patient list, and hospital staff run the front desk. Qura is a technology provider, not a healthcare provider. Hospitals and clinics using Qura remain fully responsible for the medical care, diagnosis, and treatment they give you; Qura does not practise medicine, does not verify clinical decisions, and is not a party to the doctor-patient relationship.
3. Eligibility & accounts
- You must be at least 18 to hold a Qura account. A hospital may create a visit record for a minor patient on their guardian's behalf.
- You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential.
- One account per person. Staff/doctor accounts are issued and revoked at the hospital's discretion.
4. User responsibilities & conduct
- Use the Service only for its intended purpose — booking, managing, and attending hospital queue visits.
- Do not submit false information, impersonate another person, or attempt to access another user's account or another hospital's data.
- Do not attempt to disrupt, reverse-engineer, or overload the Service.
- Staff and doctor accounts must only be used for legitimate hospital operations.
5. Fees, pricing & payments
The Qura app is free to download and use. Two kinds of charges can occur on the platform:
| Charge | Who pays | When |
|---|---|---|
| Token/queue booking fee | Patient | Only when self-booking a queue slot through the app at a hospital that has this enabled. The exact amount (if any) is set by MyQRMart or the hospital and is shown to you before you confirm payment. Processed via Razorpay. |
| Platform/subscription fee | Hospital | Under a separate commercial agreement between the hospital and MyQRMart, unrelated to what an individual patient pays. Not charged to patients, doctors, or staff. |
All patient-facing payments are processed by our payment partner, Razorpay Software Pvt. Ltd. We do not store your card, UPI, or banking credentials.
6. Cancellations & refunds
If you cancel a booked slot before being served, or a hospital cancels/reschedules your slot, any booking fee you paid is eligible for a refund to your original payment method via Razorpay. Refunds are typically initiated within 7 business days of a valid cancellation. Fees for a visit you attended are non-refundable. Disputed charges should be reported to [email protected] within 30 days of the charge.
7. Notifications & marketing consent
By creating an account you consent to receive transactional messages (OTPs, queue/turn alerts, delay notices, payment receipts, visit summaries) via push notification, WhatsApp, SMS, and email — these cannot be turned off, as they are necessary to operate the Service. You separately consent to receive promotional/marketing messages about Qura and other MyQRMart products over the same channels, unless and until you opt out via Profile → Notification Settings, by replying STOP, or via an email "unsubscribe" link. See Privacy Policy §4.
8. Health & medical disclaimer
Qura is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified physician for any medical condition. In a medical emergency, contact emergency services directly rather than relying on the app.
9. Intellectual property
The Qura name, logo, app, and underlying software are the property of MyQRMart and protected by applicable intellectual-property law. You may not copy, modify, distribute, or reverse-engineer the Service except as permitted by law.
10. Third-party services
Qura integrates with the following third parties, each governed by their own terms:
- Razorpay — payment processing (terms)
- Firebase Cloud Messaging (Google) — push notification delivery
- WhatsApp Business Platform (Meta) — WhatsApp message delivery
11. Limitation of liability
To the maximum extent permitted by Indian law, MyQRMart is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including any clinical outcome, missed queue slot due to network or device issues, or third-party service outage. Our total liability for any claim is limited to the booking fee, if any, you paid for the visit in question.
12. Termination & account deletion
You may delete your account at any time — see Privacy Policy §8. We may suspend or terminate an account that violates these Terms, is used fraudulently, or poses a security risk to the Service or other users.
13. Governing law & disputes
These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service is subject to the exclusive jurisdiction of the courts at Proddatur, Andhra Pradesh, India.
14. Company & GST details
| Operator | StoneAge — GST-registered proprietorship, Proddatur, Andhra Pradesh (operating the MyQRMart / Qura brand) |
|---|---|
| GSTIN | 37HCSPK2170A1ZI |
| Registered address | Proddatur, Andhra Pradesh, India |
| Support email | [email protected] |
GST is charged on applicable fees per Indian tax law and shown at checkout where applicable; the invoice/receipt for any booking fee reflects the GSTIN above once confirmed.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified in-app or by email before they take effect. Continued use after an update means you accept the revised Terms.
16. Contact us
Questions about these Terms: [email protected].